Refund Policy
How PickATrend handles technical non-delivery, payment problems and requests about a delivered video.
What this policy covers
This policy covers the $6.99 USD one-time video generation purchase through Stripe. One purchase requests one video, not unlimited attempts. Payment and delivery are separate: check the private order’s verified status rather than treating a checkout return as proof of either.
Nothing here limits statutory consumer rights, including remedies for defective or misdescribed services, non-delivery and applicable cancellation or withdrawal rights. A completed order can still qualify for a remedy.
Technical non-delivery and defective files
A paid order that cannot deliver its video because of a confirmed technical generation or delivery failure is eligible for a remedy, including a refund where appropriate or legally required. A failed job, missing result, corrupt file or inaccessible download during the stated availability period should be reported with the order ID and error details.
Some confirmed failures enter the service’s refund process. Other cases require investigation, particularly when the payment or generation outcome is uncertain. A failed generation, support email or review message is not by itself proof that a refund has completed. Keep your evidence and follow the verified order and payment-provider status; do not purchase again to resolve the first order.
Duplicate, incorrect or apparently cancelled charges
If you see a completed charge but the order remains unpaid or has no delivered video, contact support with the receipt reference, approximate payment date and order ID if available. Do the same for duplicate or incorrect charges. A pending bank authorization may not be a completed charge.
Returning from checkout with a cancelled message does not prove that no payment completed. Refresh the existing private order and retain the payment record before attempting another payment. We review the evidence rather than assuming that every interrupted checkout is paid or unpaid.
A delivered video that you do not like
AI faces, pet anatomy, movement, scene timing, likeness and generated sound can vary. A playable result is not automatically a technical failure because you dislike its style or it differs from an example. Preference-based requests are not automatically approved.
This distinction does not turn every playable file into satisfactory performance. You may still report a material defect, misdescription or failure to provide what was purchased, and statutory remedies remain available. Describe the issue specifically rather than relying only on a general statement that AI results vary.
Cancellation, missing links and expiry
You can abandon an unpaid draft or use its deletion control. After payment, processing may already have begun. Closing the browser, cancelling navigation or deleting media is not by itself a payment reversal or a guaranteed processing cancellation. Contact support for a cancellation request; applicable withdrawal rights remain available.
Completed videos are available for seven days after successful completion. Download immediately. Losing the private link, letting the access period expire or voluntarily deleting media does not itself establish a technical failure or an automatic refund. Statutory remedies still apply if the service caused a delivery defect or failed its obligations.
My orders is browser-local. Clearing storage, changing devices or private browsing can remove saved links. A receipt or email cannot replace the private token, extend retention or restore removed media. Payment assistance can still be requested with the relevant evidence.
Refund method and status
Approved refunds are submitted through Stripe to the original payment method. Refund pending means processing is incomplete. Refunded means the payment processor has confirmed the refund, not necessarily that your issuer has posted it. Banking times and currency-conversion effects vary; no fixed arrival time is promised.
A status requiring review is neither refund approval nor refusal. Contact support if the outcome remains unclear. This policy does not impose an artificial deadline that shortens a statutory claim period.
Request a review
Email support@zombieaicouple.org with PickATrend in the subject, your order ID if available, receipt reference, approximate payment date, issue and any error message. Do not send full card details, private access tokens or unnecessary portraits. Say whether you still hold the complete private link without including its token in the initial message.
Keep relevant evidence while the request is assessed. Contacting support does not create recovery access or guarantee an outcome. You retain applicable rights to seek help from your payment provider, a consumer authority or a competent court.
